Why customer experience matter?

Save time and reduce costs

Identify growth opportunities

Teams can achieve business goals more efficiently by completing tasks faster and avoiding unnecessary expenses.

Identify growth opportunities

Listening to the customer's feedback is the most effective way to identify opportunities and provide the right product.

Test before investing

Identify growth opportunities

Test before investing

Testing concepts ensures that the final product meets user expectations and functions effectively, which increases the chance of success upon implementation.

Discover what we offer

Basic package

Customer interviews
(remote/in person)
Pre-recorded videos available 3 months

Mix package

Basic package

Customer interviews
(remote/in person)
The team can attend interviews and ask questions
Pre-recorded videos available 6 months
Research analysis
Research deck

Full package

Basic package

Full package

Customer interviews
(remote only)
The team can attend interviews and ask questions
Pre-recorded videos available 6 months
Team workshop
Action plan
Research deck

Frequently Asked Questions

Please reach out to us if you cannot find an answer to your question.

What is the role of a customer experience consultant?

A consultant is primarily a researcher. They conduct customer interviews, analyze data, develop customer journey maps, and create strategies to improve the overall customer experience. They also provide training and support to staff to ensure that customer experience strategies are effectively implemented.

Why to hire a consultant?

A consultant can provide neutral expertise. The benefit to the company is that a consultant has the ability to step in with a fresh perspective, shake things up a bit, and manage expectations as new strategic priorities and initiatives are rolled out to achieve operational goals.

When to bring in a consultant?

The short answer is anytime! However, some businesses engage a consultant when they are facing complex or difficult challenges that they do not have the expertise or resources to solve on their own.

Why customer experience matter?

Save time and reduce costs

Identify growth opportunities

Identify growth opportunities

Identify growth opportunities

Identify growth opportunities

Identify growth opportunities

Test before investing

Identify growth opportunities

Test before investing

Discover what we offer

Basic package

Basic package

Basic package

Mix package

Basic package

Basic package

Full package

Basic package

Full package

Thanks to the cx-consultant team we reduced marketing costs as we have a better understanding of our customer needs.

Frequently Asked Questions

This website uses cookies.